Q: How long does the work take?

A: That depends on several things, including the size of the room and the condition of the floor or the size of the sofas or chairs. As a rough guide, a single bedroom carpet usually takes around 30 minutes and a lounge suite about an hour.

Q: How many operatives will come?

A: Normally a single operative will come and they will bring all the necessary equipment and detergents to do the work on-site. You should always ask for ID.

Q: Do you take the carpet or furniture away?

A: No, the operative will bring all the tools, equipment and cleaning materials with them and will carry out the work in-situ. This is by far the most efficient method of working.

Q: How long does it take for the carpet to dry out?

A: We use portable air movers as we work, ensuring that carpets dry quicker and we also ensure that they are never left soaking by doing pure dry vacuum extractions after a combined rotary wet and dry. Normal drying time is from 4 to 6 hours but with our "Quick Dry" process drying times can be reduced by as much as 50%.

Q: What are your working hours?

A: We offer our services 7 days a week and we can even arrange special appointments, if necessary, during the evening, holidays or overnight deep cleans on empty properties, etc. Our goal is to provide you with a professional cleaning service tailored for when you need it.

Q: Can the operative move the furniture around?

A: Small items such as a coffee table or a chair or two are no problem – our operative will be happy to help if it’s something minor. But when it comes to heavy furniture, you should clear the room in advance of our arrival.

Q: What types of flooring and upholstery can you clean?

A: We can clean all types of vinyl, sealed wood and stone or tile floors, plus synthetic and wool tuft carpets and rugs. Upholstery types include synthetic, mixed fibre and wool fabrics.

Q: I have allergies. Should I be concerned that the chemicals used might affect me?

A: The cleaning solutions that we use are environmentally safe, completely non-toxic and are safe for people with allergies, children and pets.

Q: How often should my carpets or upholstery be cleaned?

A: For people with allergies or breathing-related conditions such as asthma, doctors recommend carpets, upholstery and curtains be professionally cleaned every 3 to 6 months. For general residential carpet based on average use, we suggest cleaning every 12 months.

Q: What is your service coverage area?

A: We cover the whole of Ruislip, Eastcote, Ickenham, Harefield, Hillingdon, Harrow, Northwood, Pinner, Rayners Lane and the surrounding areas within a 10 mile radius.